Scarlet Chalice fully comply with the guidelines issued by the ICO (Information Commissioner’s Office).  These include the General Data Protection Regulations 2018 (GDPR).  The information below gives full information of how we treat any of the data you supply to us.

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WHAT INFORMATION DO WE COLLECT

Information generated by transactions on our website.  This could include:-

Name

User Name

Address

Email

Telephone Number

Details of Your Order

(Some of these categories are optional).

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WHAT DO WE DO WITH THIS INFORMATION

The information you supply is essential in processing your purchase transaction.  There may be times when we have to contact you to confirm details of your order, and any particular requests you have made regarding delivery etc.

Legally, to comply with HMRC requirements, we retain information for our own record-keeping.

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COOKIES

We use Cookies on our site.

Cookies can enhance your visit, and can inform us about the customer experience.  They can help with our analysis of our website and can suggest improvements we can make to it.

Cookies do not give us any access to your computer or any information about you.

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SECURITY

We take the security of our website and our user’s information very seriously.

Scarlet Chalice website has an SSL Certificate.  If you look at the url in the top bar of the website, you will notice the padlock symbol, which indicates that the site is secure to use.  We also have the prefix https on our web address.

The SSL feature ensures that there is an encrypted connection.  This means that all data passing between the website and the user’s browser remains private and secure.

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WHO WE SHARE YOUR DATA WITH

We will only share customer information when this essential for the fulfilling of orders or sending newsletters.

The companies we use are:-

PayPal – We use PayPal for any payment transactions made on our website.  We do not have access to any of your financial information.  Click on this link for PayPal’s Privacy Policy.

Royal Mail – This is the courier of our choice.  When we arrange for delivery of your order, we have to supply your name, address and email.  The latter is used to inform you of tracking information. 

MailChimp – This is the company we use to send out our email newsletters.  When you sign up to receive emails, your details are added to a list to make it easier to contact you with any news or offers.  You can of course unsubscribe from our Mailing List at any time.  Click on this link for MailChimp’s Privacy Policy.

We never share your information with anyone else.

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CONTROLLING YOUR PERSONAL INFORMATION

With the introduction of GDPR, you will have much more control over any personal data we hold.

You have the right to contact us and request the following:-

The Right of Access.  Upon your request we will provide a copy of any information we hold.

The Right of Rectification.  If any information is incorrect, then we will amend it at your request.

The Right of Erasure.  We hope that you trust us with your information.  However, if there is a problem with us holding it, then we will consider a request to delete it.